Refund policy

Customers can return non-defective products for a refund, provided the item is sent back within 7 days of receiving the item and with prior approval from West Offshore. This is conditional on that the product is returned in "as new" condition, in its original undamaged packaging, and unopened if sealed by the manufacturer. Shipping charges are not refundable. Refund amounts will be based on the currently listed price on our website, or the invoice - whichever is lower. Special order items can be returned on a case-by-case basis, as determined by West Offshore.

A re-stocking fee of up to 20% may be chargeable, at the discretion of West Offshore.

The customer is solely responsible for shipping any returned product back to West Offshore. Customers must ship the item back to West Offshore using a reputable carrier that is capable of providing proof of delivery and insurance for the entire value of the shipment. The customer bears all cost of shipping charges and all risk of loss in transit to West Offshore. The customer agrees that the returned product will be 100% complete, in re-saleable condition. If these requirements are not fulfilled, West Offshore reserve the right to reject the refund.